How the Presence of Static Security Guards can Improve Customer Service?

The opportunity for great retail service in Whangarei begins when customers walk in. Make a great first impression by greeting people and offering to help.

Good customer service means meeting customers’ needs quickly and with a smile. A Whangarei security guard can do just that!

Some people might not realise it, but a small gesture like a warm smile, a perky “Hello”, “Kia Ora!” coupled with the customer’s name (if they’re a regular) is a great way to start giving great customer service at any retail business. It uplifts the store’s mood and makes people feel good. It may not be obvious to some, but having a security guard present to greet customers can go a long way toward establishing excellent customer service.

Why have a Security Guard at your Retail Store?

Customer service will always be one of the most important things that affects how a customer feels about your Whangarei retail store. If they visit and shop, they expect to have a smooth and pleasant experience inside your premises.

At the event that a security breach takes place in your establishment, prompt action will be taken to address the problem. Security guards have the training and expertise to be able to respond appropriately to a diverse set of scenarios that can arise in retail stores.

A security guard can ensure that customers are safe and well-protected while busy shopping. Here’s a list of security skills that a security guard can do for your Whangarei store:

The biggest security advantage is that security guards with professional training are able to react quickly to potentially dangerous situations without drawing undue attention.

The last thing they want is to create panic among shoppers or add to the distress of the unfolding scenario. Because of their training, they are able to address the retail situation in a manner that is diplomatic, appropriate, and authoritative all at the same time. This is because they have received excellent training to de-escalate potentially dangerous situations and prevent things from getting out of hand. They are calm and collected when under pressure.

Sales staff are often unable to deal with such aggressive and confrontational individuals, and restraining such people inside the store can be difficult for them.

This is not a problem when you have Whangarei security personnel around, as you can count on security guards to question suspicious individuals or deter individuals from entering, as they look for easier prey.

Your in-store security team is your reliable boots on the ground.

Professional security guards are taught to not only respond rapidly to security incidents, but also to report incidents in a manner that is both accurate and complete with pertinent information. In the event that something does happen, reporting is a necessary step that is an essential component of investigative protocols. This includes naming individuals, describing events, time stamps and the action taken. Security guards who have received training are familiar with the reporting processes that are necessary to safeguard your company from any legal liabilities that should arise on any given day.

Our Whangarei security officers have been trained well to demonstrate a customer-centric approach, so they can show your customers how much they are appreciated. Get in touch with us, and we’ll show you how we can give you top-notch security services while also helping you make your customers happy, which is probably one of the most important goals of your business. Northern Districts Security understands that — we are serious about security.

So why not give us a call?

With the presence of strong security, you can rest easy knowing that your retail business is safe and secure. These elite set of Whangarei Security guards are thoroughly screened, vetted, and trained by our Northern Districts Security. We’ll always find a security solution that works for your retail shop. Call Northern Districts Security today at 0800 114 632 or email us at

We are Northland's Premier Security Services.

We take Security Seriously. Reach out to us today!